Support Features
Business Hours	8:30AM - 5PM Mon - Fri
Extended Business Hours	7:30AM - 1PM Mon - Sat
Telephone Help Desk Support	Once a service call is logged, a Technical Support Specialist will respond with a return call within 45 minutes until the problem is solved. If it cannot be solved telephonically, an on-site call will be placed.
On-site Support	On-site support visits are provided after the need for an on-site support call is determined by the iSERV NETWORKS technician or manager. A short list of our on-site service is listed here. Call forother customised solutions. Services Solutions - Network setup and design - Windows 95 / 98 / ME /NT/ 2000 - WAN/LAN Infrastructure setup - Linux/UNIX - Hardware - Terminal Server - Antivirus solutions and fixes - Microsoft Exchange - Software rebuilds - Firewalls (Design, Policies, Build) - Software config (Email, customised, etc) - Broadband (DSL, Cable, Wireless)
Service Reports	Electronic tracking A detailed service report statement is electronically emailed to every customer, so that a tracking history can be kept. iSERV NETWORKS will keep these records for 3 years.
Replacement Parts	Same Business Day Shipment Shipments will be scheduled for the same business day or the part will be delivered when the on-site support is implemented. iSERV NETWORKS reserves the right to invoice the customer for the full list price of the product.
Extended Warranty	Return to Base If equipment carries a  manufacturer's 3-year on-site warranty, we will notify the manufacturer without delay. iSERV NETWORKS might assist in cases, where disruption to business is paramount.