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FAQ

What percentage of my operating costs can be reduced?

There are many factors that determine the overall cost savings. These primary factors consist of demographics, current service and telecom providers, size of business or vertical market segment. Our research and analysis study, show a significant average saving as compared to your existing monthly expenditure. 

iSERV Networks sales staff would gladly demonstrate to clients these cost savings.

 

What guarantees and/or SLA accomplishes the package?

All hardware not covered by a manufacturers warranty, carries a 3 year on-site warranty.

iSERV Networks on site technical staff is highly trained in their respective vertical market segment and Microsoft or UNIX/Linux certified. We will take the utmost precautions to not infringe or cause any delay when working during office hours. 

All services performed on non iSERV Networks hardware or software not installed by iSERV Networks, if no changes

 

What are the delivery time frames for the various products and services?

All hardware products is shipped within 2 working days from receipt of your order. Our products are sometimes sent by EMS courier if geographical location is not within our technical support area..

 

Must I go with the complete digital package?

No, the iSERV package is highly integrated but is also flexible to be offered as bundles or as individual products or services. Please refer to our product and services section for individual pricing. Our complete package was engineered to achieve the maximum cost savings.

 

What different payment methods are accepted?

We accept online electronic credit card  and cheque payments. All credit card payments done through the iSERV Networks website is very secure using real time encryption. Please refer to the policies section for a more detailed explanation.

 

Does iSERV Networks offer phone support?

Phone support is FREE during office hours.

Please address all phone support to iSERV Networks Support Service,

Telephone 1300 896 563 (Mon - Fri, 9.00am to 5.00pm).

Our product range is continuously evolving to bring your the customer the best value money can buy. Our uniqueness, professionalism and talent is our most valuable commodity. Our commitment to this value enhances our endeavours and this attributes to our success.